Support
Here are answers to common questions. Can’t find yours? Write to us and we’ll reply by email.
Contact support
Include the email you use to log in to LexiBoard. For payment questions, add the order number; for a board or lesson, add its link.
Common issues
The confirmation or password reset email doesn’t arrive
Check your Spam and Promotions folders. If there’s still no email after a few minutes, request it again on the password reset page. The link in the email is valid for a limited time: if it has expired, request a new one.
My student can’t open their link
Check whether the link was reissued: after “New link” the old one stops working. An archived student’s link doesn’t open either — restore the student from the archive. Links don’t depend on your plan: they always work.
My student doesn’t see what I draw on the board
Ask your student to refresh the page and check that you both opened the same board. Still not working? Write to us with the board link and the time of the lesson.
I paid, but Pro didn’t turn on
Pro turns on once the payment system confirms the payment, usually within a few minutes. An ERIP bill must be paid within 3 days. If Pro still doesn’t appear, send us the order number from the “Plan & billing” page.
I hit a free plan limit
Everything you made still opens and can be edited; you just can’t create new things beyond the limit. Delete what you don’t need or switch to Pro on the “Plan & billing” page.
How do I delete my account and data?
Write to us from the email you use to log in to LexiBoard. We’ll delete your account and data and let you know when it’s done.