A good deal — ready-made English lesson, B1

Lesson goal: Students can return faulty goods, ask for a refund or exchange and politely complain in a shop.

Add the lesson to get your own copies of the word set and exercises; the lesson opens in the builder, where you can adjust the steps and teach it.

Lesson plan

1
Warm-up
Questions to get the student talking and lead into the topic.
- When did you last buy something you didn't really need?
- Do you prefer shopping online or in real shops? Why?
- Have you ever bought anything second-hand?
- What's the best bargain you've ever found?
2
New words
Meet the words and practise them in games.
Match the pairsFill the gap
refund · bargain · discount · receipt · guarantee · overpriced · customer · cashier · try on · complain · exchange · in stock · queue · spend · second-hand
All words in the set
3
Exercises
The lesson's words in context. Only you see the answers.
1. Fill the gap
  The headphones stopped working after a week, so I took them back and asked for a ___.
  Answer: refund / full refund
2. Fill the gap
  They won't give you your money back if you haven't kept the ___.
  Answer: receipt
3. Fill the gap
  I'm afraid we haven't got that model ___ stock at the moment.
  Answer: in
4. Fill the gap
  If the shop ___ (not / give) me a refund, I'll write a complaint.
  Answer: doesn't give / does not give
5. Multiple choice
  A coat that cost €200 is now €60. It's a real ...
  receiptbargainguaranteecomplaint
6. Multiple choice
  Choose the most polite way to start a complaint.
  Give me my money back now.I'm afraid there's a problem with this jacket I bought here.This shop is terrible and you know it.
7. Multiple choice
  By the time I got to the shop, they ___ the last phone in the sale.
  have soldhad soldsell
8. True / false
  Read: "I bought a kettle last Saturday, but it leaks. I've still got the receipt and it has a one-year guarantee. The shop says I can exchange it, but they haven't got the same kettle in stock." The writer has lost the receipt.
  Answer: False
9. True / false
  Read the text again. The shop can't give the writer the same kettle today.
  Answer: True
10. Discussion question
  You bought a jumper online, but it's the wrong size. Write a short message to the shop asking to exchange it.
  Sample answer: Hello, I ordered a blue jumper last week (order 4521), but it's too small. Could I exchange it for a size L, please? I've still got the receipt. Thank you!
4
Speaking
The student answers using the new words.
- Have you ever complained in a shop or restaurant? What happened?
- Do you think expensive things are always better quality? Give an example.
- Would you buy second-hand clothes or electronics? Why or why not?
- Are sales and discounts really good for customers, or do they make us buy too much?
- What would you do if a cashier gave you too much change?
5
Review
A quiz on the lesson's words. With a student, it's homework on their link.
Quiz

Lesson plan

Warm-up

Questions to get the student talking and lead into the topic.

When did you last buy something you didn't really need?
Do you prefer shopping online or in real shops? Why?
Have you ever bought anything second-hand?
What's the best bargain you've ever found?

New words

Meet the words and practise them in games.

Match the pairsFill the gap

refund · bargain · discount · receipt · guarantee · overpriced · customer · cashier · try on · complain · exchange · in stock · queue · spend · second-hand

All words in the set

Exercises

The lesson's words in context. Only you see the answers.

Fill the gap
The headphones stopped working after a week, so I took them back and asked for a ___.
Answer: refund / full refund
Fill the gap
They won't give you your money back if you haven't kept the ___.
Answer: receipt
Fill the gap
I'm afraid we haven't got that model ___ stock at the moment.
Answer: in
Fill the gap
If the shop ___ (not / give) me a refund, I'll write a complaint.
Answer: doesn't give / does not give
Multiple choice
A coat that cost €200 is now €60. It's a real ...
receiptbargainguaranteecomplaint
Multiple choice
Choose the most polite way to start a complaint.
Give me my money back now.I'm afraid there's a problem with this jacket I bought here.This shop is terrible and you know it.
Multiple choice
By the time I got to the shop, they ___ the last phone in the sale.
have soldhad soldsell
True / false
Read: "I bought a kettle last Saturday, but it leaks. I've still got the receipt and it has a one-year guarantee. The shop says I can exchange it, but they haven't got the same kettle in stock." The writer has lost the receipt.
Answer: False
True / false
Read the text again. The shop can't give the writer the same kettle today.
Answer: True
Discussion question
You bought a jumper online, but it's the wrong size. Write a short message to the shop asking to exchange it.
Sample answer: Hello, I ordered a blue jumper last week (order 4521), but it's too small. Could I exchange it for a size L, please? I've still got the receipt. Thank you!

Speaking

The student answers using the new words.

Have you ever complained in a shop or restaurant? What happened?
Do you think expensive things are always better quality? Give an example.
Would you buy second-hand clothes or electronics? Why or why not?
Are sales and discounts really good for customers, or do they make us buy too much?
What would you do if a cashier gave you too much change?

Review

A quiz on the lesson's words. With a student, it's homework on their link.

Quiz